VORTEX PLUMBING

Privacy Policy

Effective Date: August 14, 2026

Vortex Plumbing respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, the choices available to you, and how to contact us about privacy matters. It applies when you use our website, request plumbing services or estimates, communicate with us, or submit information through an online advertising or lead form that links to this Policy.

1. Information We Collect

We collect information in three main ways: information you provide to us, information we receive from third-party lead sources, and information collected automatically when you use our online services.

Information you provide

• Contact information, such as your name, phone number, email address, and mailing or service address.
• Service-request information, such as the type of plumbing issue, property or project details, preferred appointment times, photos or files you choose to provide, and messages you send us.
• Transaction and billing information needed to prepare estimates, invoices, accept payment, or maintain service records. Payment card information may be processed directly by our payment service providers rather than stored by us.
• Communications with us, including email, text messages, online chat, voicemail, and information provided during telephone calls.
• Marketing preferences and consent choices, including whether you agree to receive promotional emails or text messages.

Information from advertising and third-party lead sources

If you submit a request through Google Ads, Google Business Profile, a social media platform, an online directory, or another referral or lead platform, we may receive the information you chose to submit through that platform. This can include your name, phone number, email address, location or service area, and details about the service you are requesting. The platform may separately process information under its own privacy terms.

Information collected automatically

• Internet Protocol (IP) address, browser type, device type, operating system, and similar technical information.
• Pages viewed, links clicked, referring pages, dates and times of visits, and other website usage information.
• Approximate location derived from IP address and advertising or analytics identifiers, where permitted.
• Cookie, pixel, tag, and similar technology information used for website functionality, analytics, conversion measurement, and advertising.

2. How We Use Personal Information

We may use personal information for the following business purposes:

• Responding to inquiries and requests for quotes, estimates, appointments, or emergency plumbing service.
• Scheduling, performing, documenting, and following up on plumbing services.
• Communicating about appointments, estimates, invoices, service updates, warranty or support matters, and customer-service requests.
• Processing payments, maintaining business records, and administering customer accounts or service history.
• Improving our website, advertising, customer experience, operations, and services.
• Measuring advertising performance, attributing leads or conversions, and preventing duplicate or fraudulent submissions.
• Sending marketing communications when permitted by law and consistent with your consent and communication preferences.
• Protecting our business, customers, website, and systems from fraud, abuse, security threats, and unlawful activity.
• Complying with legal obligations, responding to lawful requests, and establishing, exercising, or defending legal claims.

3. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies can support essential website functions, remember preferences, understand how visitors use the website, measure advertising performance, and help us improve our marketing.

We may use Google services such as Google Analytics and Google Ads, including conversion measurement and other advertising features. These services may receive device, browser, cookie, interaction, and conversion information in accordance with their terms and privacy practices. We do not intentionally place names, email addresses, phone numbers, or other directly identifying information into advertising URLs or standard remarketing and conversion-tracking tags.

You can control many cookies through your browser settings. You can also review Google advertising personalization choices at Google Ads Settings. Blocking cookies may affect some website functions or measurement features.

4. How We Share Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy:

• Service providers that support website hosting, customer relationship management, scheduling, communications, call routing, text messaging, email, payment processing, analytics, advertising measurement, security, data storage, and other business operations.
• Plumbing technicians, subcontractors, vendors, or business partners when information is needed to provide or coordinate a service you requested.
• Advertising and analytics providers, including Google, for measurement, analytics, campaign management, and advertising functions used by our business.
• Professional advisors such as attorneys, accountants, insurers, and auditors when necessary for legitimate business or legal purposes.
• Government agencies, law enforcement, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A buyer, successor, lender, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

We do not sell personal information for money. We also do not share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share such information with service providers solely as necessary to deliver communications on our behalf or as otherwise required by law.

5. Calls, Text Messages, and Email

When you provide a telephone number, you may receive calls or text messages from Vortex Plumbing about your inquiry, estimate, appointment, service, invoice, or other customer-care matter. If you separately consent to marketing messages, we may also send promotional communications as permitted by law.

• Message frequency may vary. Message and data rates may apply.
• Consent to receive marketing text messages is not a condition of purchasing plumbing services.
• You may opt out of SMS marketing at any time by replying STOP. If supported by the messaging program, you may reply HELP for assistance.
• You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.
• Opting out of marketing does not prevent us from sending non-marketing communications that are necessary to respond to your request or provide a service you asked for.

6. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to Vortex Plumbing, you may have rights regarding your personal information. These may include the right to request access, correction, deletion, or a copy of certain personal information, and the right to opt out of certain marketing or targeted-advertising activities.

To submit a privacy request, contact us using the information in Section 13. We may need to verify your identity before completing a request. We will respond in the manner and within the time required by applicable law. We will not discriminate against you for exercising a privacy right provided by law.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain customer and transaction records, comply with tax, accounting, licensing, insurance, warranty, and other legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through ordinary email, text message, or website fields unless specifically requested through an appropriate secure method.

9. Children’s Privacy

Our website and plumbing services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

10. Third-Party Websites and Services

Our website, advertisements, or communications may link to websites and services operated by third parties. We do not control the privacy or security practices of those third parties. Their privacy policies and terms govern information they collect directly from you.

11. Do Not Track and Browser Controls

Some browsers offer a Do Not Track signal or other privacy controls. Because there is not a single universally accepted standard for responding to all such signals, our website may not respond to every Do Not Track setting. You can still use browser cookie controls and available advertising preference tools to manage certain tracking technologies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal obligations. When we update it, we will revise the Effective Date shown at the top. The updated Policy becomes effective when posted unless a different date is stated. If required by law, we will provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or want help with your communication preferences, contact Vortex Plumbing at:

For website visitors: You may also use the contact form available on the Vortex Plumbing website to submit a privacy question or request.

This Privacy Policy is intended to provide clear notice of Vortex Plumbing’s privacy practices. It does not create contractual rights beyond those provided by applicable law.